# LógicPBX — Cloud PBX

> **LógicPBX** is Lógic Digital’s cloud PBX: a complete business phone system — extensions, IVR, call queues, recording and reports — that runs over the internet on computers, mobile phones or IP desk phones, with no hardware on your premises.

Keep your business number wherever your people are, organise service with queues and see every call, with deployment and support from a team with over 20 years in corporate telephony.

URL: https://www.logicdigital.com.br/en/solutions/cloud-pbx

## The challenge: What holds business telephony back

On-premise PBXs were designed for a single fixed office. Today’s operations are distributed, hybrid and data-driven.

- **Ageing hardware:** Physical PBXs need maintenance, spare parts, on-site technicians and investment for every expansion.
- **Teams away from their desks:** Sales and remote staff end up calling from personal numbers, and customer history is lost.
- **Calls without an owner:** Without queues and clear rules, calls drop, go unanswered and nobody knows how many were missed.
- **No visibility:** Without reports and recordings, there is no way to measure waiting times, quality or productivity.

## What changes with LógicPBX

- **No hardware to maintain:** The infrastructure lives in the cloud. You subscribe to extensions and features, not equipment.
- **Your number anywhere:** Make and take calls with the company number on a computer, mobile app or IP phone.
- **Scales with you:** New extensions, queues and branches are configured in the web panel — no cabling.
- **Data-driven decisions:** Reports and dashboards show volume, waiting time, abandonment and performance by queue and agent.

## Features

Everything you expect from a modern business phone system, managed in a web panel.

- **Custom IVR:** Call menus with your own messages, business hours, holidays and routing rules.
- **Queues and ring groups:** Call distribution strategies — ring all, round robin, least recent — with agent login and pauses.
- **Call recording:** Recording by extension, queue or rule, with search and playback for audits and coaching.
- **Real-time wallboard:** Monitor queues, live calls and available agents as it happens.
- **Call reports:** Detailed history of inbound, outbound and missed calls, with export.
- **Softphone and app:** Extensions in the browser, on mobile or on IP phones, with transfers between devices.
- **Voicemail to email:** Voice messages delivered to each employee’s inbox.
- **Follow-me, conferencing, parking:** Smart forwarding, conference rooms, call pickup and parking.
- **CRM integration and API:** Click-to-call, caller identification and events via API and webhooks.
- **Numbers and trunks:** Brazilian landline numbers, number porting and SIP trunks, guided by our telecom team.
- **Security:** Fraud and intrusion protection, strong authentication and role-based permissions.
- **Multiple sites:** Headquarters and branches on one system, with short extensions between sites.

## Use cases

- **Replace an on-premise PBX:** Move your office phone system to the cloud, keep your numbers and gain features the hardware never had.
- **Hybrid and remote teams:** Staff answer on the company number from home, on the road or at another branch.
- **Contact centre and sales:** Queues, IVR, recording and live dashboards for customer service, telesales and collections.
- **Multi-branch networks:** One phone system for every location, with regional routing and consolidated reports.

## Better together

- [LógicZAP](https://www.logicdigital.com.br/en/solutions/omnichannel-customer-service): With LógicZAP, voice and digital channels share one service strategy and customer history.
- [LógicGPT](https://www.logicdigital.com.br/en/solutions/enterprise-generative-ai): With LógicGPT, teams look up procedures and knowledge bases during calls.
- [AI Consulting](https://www.logicdigital.com.br/en/ai-consulting): With AI Consulting, we design automations on top of telephony, such as call triage and summaries.

## Frequently asked questions

### What is a cloud PBX?

A phone system that runs on servers on the internet rather than on equipment installed at your office. Extensions work on computers, mobile phones and IP phones, and everything is configured in a web panel.

### Can I keep my current phone numbers?

In most cases, yes, through number porting in Brazil. Our team reviews your numbers and handles the process during deployment.

### Do I need new phones?

Not necessarily. You can use a softphone on your computer and an app on your mobile. Compatible IP desk phones can also be provisioned automatically.

### Where is LógicPBX available?

LógicPBX is offered to companies operating in Brazil, with Brazilian numbering. Contact us to discuss your scenario.

### How much does LógicPBX cost?

Pricing depends on the number of extensions, features and call volume. Request a proposal and a specialist will design the right setup for you.

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Lógic Digital (Logic Serviços Digitais LTDA) · Av. Santos Dumont, 1687, Sala 109, Fortaleza/CE, Brazil · +55 (11) 4210-7799 · comercial@logicdigital.com.br · Request a proposal: https://www.logicdigital.com.br/en/contact