# Lógic360 — WhatsApp platform

> **Lógic360** is Lógic Digital’s WhatsApp platform for sales and customer relationships: it connects company numbers to a shared workspace with a sales pipeline, segmented campaigns, automated flows, AI and API integrations.

Turn WhatsApp from an informal channel stuck on each salesperson’s phone into an end-to-end sales process.

URL: https://www.logicdigital.com.br/en/solutions/whatsapp-platform

## The challenge: WhatsApp became a sales channel. Management didn’t keep up.

Customers want to buy on WhatsApp, but companies can’t see what happens in those conversations.

- **Conversations stuck on phones:** When a salesperson leaves, contacts and history leave too.
- **Leads without follow-up:** Without a pipeline, opportunities go cold because nobody followed up.
- **Improvised campaigns:** Outdated lists and manual sends, with no segmentation or measurement.
- **Repetitive tasks:** Reminders, confirmations and payment notices sent one by one.

## What changes with Lógic360

- **Contacts belong to the company:** Numbers and conversations centralised with controlled access.
- **Visible pipeline:** Each opportunity at a stage, with an owner, next steps and history.
- **Automation that sells:** Welcome, qualification, reminder and follow-up flows running on their own.
- **Campaigns with criteria:** Segmented, scheduled and measured sends that respect WhatsApp policies.

## Features

Built for companies that use WhatsApp as a sales and relationship channel.

- **Multiple numbers:** Connect several company numbers and organise them by team, brand or branch.
- **Shared inbox:** Several users on one number, with departments and conversation assignment.
- **Sales pipeline (kanban):** Opportunities linked to conversations, with custom stages.
- **Flow builder:** Menus, keywords, business hours and hand-off to people, no code required.
- **Campaigns and lists:** Segmented, scheduled sends with throttling and message templates.
- **Contacts and segments:** Import, labels, custom fields and filters.
- **AI replies:** An assistant that answers frequent questions and helps qualify contacts.
- **Scheduled messages:** Appointment reminders, confirmations, payment notices and follow-ups.
- **Media and quick replies:** Images, audio, documents and saved replies.
- **API and webhooks:** Send notifications from your systems and receive events in real time.
- **Performance dashboards:** Message volume, delivery and read status, team productivity.
- **Integrations:** Connect to CRMs and automation tools.

## Use cases

- **Sales teams on WhatsApp:** Qualification, proposal and closing tracked in a pipeline, with central history.
- **Automated notifications:** Order status, appointment confirmations, invoices and payment reminders.
- **Customer reactivation:** Segmented campaigns for repeat purchases, renewals and relationship surveys.
- **Appointments:** Clinics, schools and service providers confirm and remind appointments automatically.

## Better together

- [LógicZAP](https://www.logicdigital.com.br/en/solutions/omnichannel-customer-service): With LógicZAP, after-sales and support continue in a full omnichannel operation.
- [LógicGPT](https://www.logicdigital.com.br/en/solutions/enterprise-generative-ai): With LógicGPT, automated replies draw on company knowledge about products and policies.
- [LógicPBX](https://www.logicdigital.com.br/en/solutions/cloud-pbx): With LógicPBX, salespeople move from message to call using the company number.

## Frequently asked questions

### How is Lógic360 different from LógicZAP?

LógicZAP is the omnichannel service hub that unifies many channels in one inbox. Lógic360 focuses on WhatsApp as a sales and relationship channel, with pipeline, campaigns and sales automation. Many companies use both.

### Can I connect more than one number?

Yes. Multiple numbers can be connected and organised by team, branch or brand, each with its own users and permissions.

### Do I need to code to build flows?

No. Flows are built in a visual editor. For advanced integrations there is an API and webhooks.

### How much does Lógic360 cost?

Pricing depends on connections, users and automations. Request a proposal and we will design the right setup.

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Lógic Digital (Logic Serviços Digitais LTDA) · Av. Santos Dumont, 1687, Sala 109, Fortaleza/CE, Brazil · +55 (11) 4210-7799 · comercial@logicdigital.com.br · Request a proposal: https://www.logicdigital.com.br/en/contact