One inbox
Every channel together, with each customer’s full history on one screen.
LógicZAP · Omnichannel customer service
Every service channel in one inbox, with AI working alongside your team.
LógicZAP is Lógic Digital’s omnichannel customer service platform: it brings WhatsApp, Instagram, Facebook Messenger, Telegram, email and website chat into a single inbox, with team routing, automation, AI chatbots and performance reports.
LógicZAP is not just another chatbot: it is the hub where your team, automations and AI serve customers together, without losing context.
The challenge
When customer service fragments
Every new channel solves a problem for customers and creates one for the operation.
- 01
Slow response times
Messages arrive across channels and wait until someone notices.
- 02
Overloaded teams
Agents switch between apps and answer the same questions all day.
- 03
Fragmented history
Customer context is scattered across phones, inboxes and social profiles.
- 04
Managing blind
Without queue, response-time and satisfaction metrics, nothing improves.
What changes with LógicZAP
AI on first contact
Frequent questions answered automatically, with hand-off to people when needed.
Organised teams
Routing by team and queue, labels, canned responses and internal notes.
Managed by metrics
First response time, resolution, volume by channel and satisfaction surveys.
Features
Everything a multichannel service operation needs, in one place.
Integrated channels
WhatsApp, Instagram, Facebook Messenger, Telegram, email, SMS and website chat.
Website chat widget
Branded chat with pre-chat form and proactive messages.
Automatic routing
Assignment by team, queue and availability, balanced across agents.
AI chatbot
Automated answers from the knowledge base with hand-off to the team.
Agent copilot
AI reply suggestions, conversation summaries and tone adjustments.
Automation and macros
Rules by event, time and content to remove repetitive work.
Labels, notes and mentions
Organise conversations and collaborate without leaving the inbox.
SLAs
Response and resolution policies with alerts for the team.
Help centre
Public knowledge base for customer self-service.
Contact records
Profiles, custom attributes, companies and segments.
Reports and CSAT
Performance by agent, team and channel, with satisfaction surveys.
Agent mobile app
Serve customers from a phone with real-time notifications.
In practice
Use cases
Multichannel customer service
One team handles WhatsApp, social media and email with one queue and one set of metrics.
Pre-sales and e-commerce
Product, order and delivery questions answered on the customer’s channel of choice.
AI triage
The bot resolves simple requests and passes the rest to people, with context.
Support with a help centre
Self-service articles reduce repetitive demand and feed the chatbot.
Better together
LógicZAP is the hub of digital service and connects to Lógic Digital’s other solutions.
LógicPBX Cloud PBX
With LógicPBX, voice and messaging are part of the same service strategy.
LógicGPT Enterprise generative AI
With LógicGPT, company knowledge powers the bot and the agent copilot.
Lógic360 WhatsApp platform
With Lógic360, sales runs on WhatsApp while service continues in LógicZAP.
Questions
Frequently asked questions
What is omnichannel customer service?
Serving customers across channels — WhatsApp, social media, email, chat — in an integrated way, with a single history. The customer chooses the channel; the company keeps the context.
Can several agents share one WhatsApp number?
Yes. Conversations on the number are distributed across agents and teams in the LógicZAP inbox, each with an owner and history.
Does the chatbot replace the team?
No. AI answers frequent questions and collects initial information. When a person is needed, the conversation is handed over with full context.
How much does LógicZAP cost?
Pricing varies with channels, number of agents and automations. Request a proposal and we will design the right setup.
Ready to unify your customer service?
Tell us which channels your team handles today. We will design your LógicZAP operation with automation and AI from the start.